Privacy Policy

Roll District – Premium Smoking Accessories

Website: https://www.rolldistrict.co.uk

Last Updated: 9 October 2026

1. Introduction

Welcome to Roll District.

At Roll District, we take your privacy seriously and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, create an account, purchase products or contact us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy.

2. Who We Are

Roll District is a UK-based online retailer specialising in smoking accessories, including rolling papers, grinders, filters, bongs, rolling trays and related products.

Business Name: Roll District

Website: https://www.rolldistrict.co.uk

Contact Email: [Insert business email address]

Business Address: [Insert registered or business correspondence address]

Legal Business Name: [Insert registered company name or sole trader name, if different]

Roll District is the data controller responsible for personal information collected through this website.

For privacy-related enquiries, please contact us using the email address above.

3. Information We Collect

We may collect the following personal information:

Personal Details

Full name
Email address
Telephone number
Billing address
Delivery address

Order Information

Products purchased
Order history
Payment transaction references
Delivery and shipping details
Returns and refund requests

Account Information

Username
Encrypted or securely hashed account password
Account preferences
Saved delivery details

Technical Information

IP address
Browser type and version
Device information
Operating system
Website usage information
Cookie preferences

Communication Information

When you contact us through email, website forms or customer support, we may retain the information you provide and our correspondence.

We do not intentionally collect more personal information than is necessary for our business operations.

4. How We Use Your Personal Information

We use personal information for the following purposes:

Processing and fulfilling customer orders
Taking payments and issuing refunds
Arranging product deliveries
Creating and managing customer accounts
Responding to enquiries and customer support requests
Preventing fraud and protecting our website
Complying with legal and tax obligations
Improving website functionality and customer experience
Sending marketing communications where permitted by law

We will only process your personal data where we have a valid legal basis under UK GDPR.

5. Our Legal Basis for Processing

We rely on the following legal bases, depending on the purpose of processing:

Contractual Necessity

We process customer information to fulfil orders, arrange deliveries and manage purchases.

Legal Obligations

We retain certain transaction and financial records to comply with accounting, tax and other legal requirements.

Legitimate Interests

We may process information for fraud prevention, website security, customer service and reasonable business administration, provided our interests do not override your rights.

Consent

Where required, we request your consent before placing non-essential cookies or sending certain marketing communications.

You may withdraw consent at any time, without affecting processing already carried out lawfully.

6. Payments and Payment Security

Payments made through Roll District are processed using third-party payment service providers.

Depending on the payment methods available at checkout, these may include:

[Insert actual payment providers, such as Stripe or PayPal, if used.]

Payment providers may collect and process your payment details in accordance with their own privacy policies.

Roll District does not normally receive or store your complete payment card number or card security code when payments are handled through a hosted or tokenised payment service.

We may retain payment confirmation details, transaction identifiers and refund records for order management and accounting purposes.

7. WooCommerce and Customer Accounts

Our website uses WordPress and WooCommerce to operate our online store.

When you place an order, WooCommerce may collect the information necessary to process your purchase, including billing information, shipping details, contact details and order contents.

If you create an account, your account information and order history may be stored to help manage future purchases.

Customer passwords are stored using secure password-hashing mechanisms rather than as readable plain text.

You may request access to, correction of or deletion of eligible personal information by contacting us.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality.

Cookies may be used for:

Shopping basket functionality
Customer login sessions
Checkout processes
Website security
Remembering cookie preferences
Website analytics, where enabled
Advertising or marketing, where enabled

Strictly necessary cookies may be used without consent where legally permitted.

We will request consent before placing or accessing non-essential cookies where required by UK law.

You can manage your preferences through our website’s cookie controls, where available, or through your browser settings.

For further details, please see our Cookie Policy.

9. Marketing Communications

We may send you information about new products, promotions and special offers where we have a lawful basis to do so and comply with applicable electronic marketing rules.

Where consent is required, we will obtain it before sending marketing messages.

Where permitted by PECR, we may rely on the existing-customer marketing exception, subject to its conditions and the opportunity to opt out.

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.

We will not sell your personal information to third parties for their independent marketing purposes.

10. Sharing Your Personal Information

We may share necessary personal information with trusted third-party service providers, including:

Payment Providers

To process purchases, payments and refunds.

Delivery Companies

To deliver orders to customers.

Website Hosting Providers

To host and maintain our website and online store.

IT and Security Providers

To maintain website functionality, security and technical support.

Marketing and Analytics Providers

Where applicable, to provide consented analytics or marketing services.

Professional Advisers and Authorities

Where necessary to meet legal, regulatory, accounting or tax obligations.

We require processors acting on our behalf to handle personal information appropriately and securely.

We do not sell customer personal information.

11. International Data Transfers

Some third-party providers may process or store personal information outside the United Kingdom.

Where personal data is transferred internationally, we will take steps to ensure an appropriate level of protection under UK data protection law.

This may include reliance on UK adequacy regulations or approved contractual safeguards, where applicable.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and regulatory requirements.

For example:

Order and financial records may be retained for approximately six years or longer where required by applicable law.
Customer account information may be retained while an account remains active and for a reasonable period afterwards.
Customer enquiries may be retained for as long as necessary to resolve enquiries and manage related disputes.
Marketing information will be retained until consent is withdrawn, an objection is made, or it is no longer necessary, subject to retaining minimal suppression records where appropriate.

Our actual retention periods depend on the type of information and applicable requirements.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect customer information from unauthorised access, loss, misuse or disclosure.

These may include:

SSL/TLS encryption for website communications
Secure payment processing
Restricted administrative access
Password protection and access controls
Software and security updates
Website backups and monitoring

Although we take security seriously, no internet transmission or storage system can be guaranteed to be completely secure.

14. Your Rights Under UK GDPR

Depending on the circumstances, you may have the right to:

Access: Request a copy of personal information we hold about you.

Rectification: Request correction of inaccurate or incomplete information.

Erasure: Request deletion of personal information where applicable.

Restriction: Request that we restrict certain processing activities.

Data Portability: Receive certain personal information in a portable format.

Objection: Object to certain processing, including direct marketing.

Withdraw Consent: Withdraw consent where processing relies on it.

Automated Decision-Making: Exercise applicable rights relating to qualifying automated decisions.

These rights are subject to legal conditions and exceptions.

To exercise your rights, contact:

[Insert privacy contact email]

We normally respond to valid data protection requests within one month, subject to any lawful extension.

15. Age Restrictions

Roll District sells smoking accessories intended for adults aged 18 and over.

Our website and products are not intended for children.

We do not knowingly collect personal information from children for the purpose of selling age-restricted products.

Where appropriate, we may use age-verification procedures to support responsible sales and compliance with applicable law.

If we discover that personal information has been collected inappropriately from a child, we will take suitable action in accordance with legal requirements.

16. Third-Party Websites

Our website may contain links to external websites, manufacturers, brands or social media platforms.

We are not responsible for the privacy practices or content of independent third-party websites.

We recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features or legal requirements.

Any updates will be published on this page with a revised date.

We encourage customers to review this page periodically.

18. Complaints

If you have concerns about how Roll District handles your personal information, please contact us first so we can investigate your concerns.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Website: https://ico.org.uk

Telephone: 0303 123 1113

19. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Roll District

Website: https://www.rolldistrict.co.uk

Email: [Insert contact email]

Business Address: [Insert business correspondence address]

We aim to respond to privacy enquiries as promptly as reasonably possible.