Terms & Conditions

Roll District – Premium Smoking Accessories

Website: https://www.rolldistrict.co.uk

Last Updated: 11 October 2026

1. Introduction

Welcome to Roll District.

These Terms & Conditions govern your use of our website and the purchase of products from our online store.

Roll District is a UK-based online retailer specialising in smoking accessories, including rolling papers, filters, grinders, rolling trays, bongs, glassware and related accessories.

Please read these Terms & Conditions carefully before placing an order.

By placing an order through our website, you agree to these Terms & Conditions, subject to your statutory consumer rights.

2. Business Information

Trading Name: Roll District

Website: https://www.rolldistrict.co.uk

Legal Business Name: [Insert registered company or sole trader name]

Business Address: [Insert business correspondence address]

Email: [Insert customer service email]

Company Registration Number: [Insert if applicable]

VAT Registration Number: [Insert if applicable]

References to “we”, “us” and “our” mean the business operating as Roll District.

References to “you” and “your” mean the customer or website visitor.

3. Eligibility and Age Restrictions

Roll District sells smoking accessories intended for adults aged 18 and over.

By placing an order, you confirm that you are at least 18 years old.

We reserve the right to request proof of age where appropriate or legally required.

We may refuse or cancel an order where age-verification requirements cannot be satisfied.

Customers must comply with all applicable laws relating to the purchase, possession and use of products sold on our website.

Products must not be purchased on behalf of anyone who is legally prohibited from purchasing or receiving them.

4. Products and Descriptions

We aim to ensure that product descriptions, photographs, specifications and prices are accurate and up to date.

However, product colours and appearance may vary slightly depending on screen settings, manufacturing variations or packaging updates.

Product photographs are provided for illustrative purposes.

We reserve the right to update product descriptions, specifications and availability.

Nothing in this section limits your statutory rights if a product is faulty, misdescribed or otherwise fails to meet applicable consumer standards.

5. Product Availability

All products are subject to availability.

We aim to keep stock information accurate, but occasionally an item may become unavailable after an order is submitted.

If we cannot fulfil an order, we will contact you and offer an appropriate alternative where possible or provide a refund for the unavailable item.

We are not obliged to supply a substitute product without your agreement.

6. Prices and Payment

All prices displayed on our website are in British Pounds Sterling (GBP).

Prices include VAT where applicable, unless clearly stated otherwise.

Delivery charges are displayed separately during checkout.

We reserve the right to change product prices at any time. Price changes will not affect orders already accepted.

Payment must be completed using one of the payment methods available at checkout.

Payments are processed through the payment providers used by our website.

We do not normally store complete payment card details when payments are processed by an external payment service provider.

7. Placing an Order

To place an order, customers must:

Select the products they wish to purchase.
Add the products to their shopping basket.
Provide accurate billing and delivery information.
Select an available delivery method.
Review the order and total cost.
Complete payment through checkout.

After placing an order, you will normally receive an automated order acknowledgement by email.

An order acknowledgement does not necessarily mean that we have accepted your order.

A binding sales contract is formed when we send you an order acceptance or dispatch confirmation, as specified in our checkout process.

If we cannot accept your order, we will notify you and refund any payment taken for that order.

8. Order Cancellation by Roll District

We may refuse or cancel an order for legitimate reasons, including:

Products being unavailable
Payment authorisation failure
Suspected fraud
Inability to complete legally required age verification
Incorrect pricing caused by a genuine error
Delivery restrictions that prevent fulfilment

Where payment has already been taken and we cancel an order before fulfilment, we will refund the amount paid for the cancelled items and any associated delivery charges that must be refunded.

Your statutory rights remain unaffected.

9. Shipping and Delivery

Roll District offers UK delivery subject to the options available at checkout.

Our UK delivery charges are:

Delivery Method	Estimated Delivery	Price
Standard UK Delivery	2–4 working days	£2.99
Free UK Delivery	2–4 working days	Free on orders over £50

Delivery estimates may vary depending on courier availability, location and other circumstances.

Working days exclude weekends and UK bank holidays.

Unless a different delivery period has been agreed, we will deliver goods without undue delay and within 30 days of the contract being made.

Where delivery is late, customers retain their statutory rights under the Consumer Rights Act 2015.

For further information, please read our Shipping & Delivery Policy:

https://www.rolldistrict.co.uk/shipping-delivery/

10. Delivery Responsibility

Roll District remains responsible for goods until they come into the physical possession of the customer or a person identified by the customer to receive them, except where the law provides otherwise.

If goods are lost or damaged before responsibility legally transfers, please contact us so we can investigate and provide an appropriate remedy.

Customers should provide accurate delivery information and contact us promptly if an error is discovered.

11. Returns and Cancellation Rights

Under the Consumer Contracts Regulations 2013, consumers purchasing most products online have the right to cancel within 14 days of receiving the goods without giving a reason.

Customers must notify us of their decision to cancel within the applicable cancellation period.

After notifying us, customers normally have a further 14 days to return the goods.

Some products may be exempt from the statutory right to cancel, including qualifying sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed.

Such exceptions only apply where the legal conditions are satisfied.

For complete information, please read our Returns & Refunds Policy:

https://www.rolldistrict.co.uk/returns-refunds/

12. Refunds

Where you exercise a valid statutory cancellation right, we will provide refunds in accordance with applicable UK consumer law.

This generally includes the price paid for the returned goods and the standard outbound delivery charge where required.

We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.

Refunds will be made without undue delay and within the applicable statutory deadlines.

Refunds will normally be issued to the original payment method unless otherwise agreed.

We do not charge a fee for refunds required by law.

13. Faulty or Damaged Products

All products sold by Roll District must meet the standards required by the Consumer Rights Act 2015.

Goods must be:

Of satisfactory quality
Fit for their intended purpose
As described

If you receive faulty, damaged or misdescribed goods, you may be entitled to a refund, repair, replacement or price reduction, depending on the circumstances.

Consumers generally have a short-term right to reject qualifying faulty goods within 30 days.

Additional statutory remedies may apply after this period.

Nothing in these Terms & Conditions excludes or restricts your statutory consumer rights.

14. Product Safety and Responsible Use

Products sold by Roll District must be used responsibly and in accordance with any applicable manufacturer instructions.

Customers should inspect products before use and follow relevant safety guidance.

Glassware and other fragile accessories should be handled with care.

Roll District does not encourage unlawful use of any product.

Our products are not sold for the purpose of facilitating illegal activities.

Nothing in this section excludes liability that cannot lawfully be excluded or limits your statutory rights relating to unsafe or defective goods.

15. Customer Accounts

Customers may be able to create an account to manage orders and personal details.

If you create an account, you are responsible for keeping your login credentials confidential.

You agree to provide accurate information and notify us if you suspect unauthorised access to your account.

We may suspend or restrict accounts where reasonably necessary to prevent fraud, unlawful activity or misuse of our services.

Any such action will be taken in accordance with applicable law.

16. Website Use

You agree not to use our website for unlawful or harmful purposes.

Prohibited activities include:

Attempting unauthorised access to website systems
Introducing viruses or malicious software
Using fraudulent payment information
Interfering with website security or functionality
Using the website in violation of applicable laws

We may take appropriate action where website misuse is identified.

17. Intellectual Property

Unless otherwise stated, the original content, website design, text and branding created or owned by Roll District are protected by applicable intellectual property laws.

Third-party product names, logos, trademarks and images remain the property of their respective owners.

You may not reproduce or commercially exploit content owned by Roll District without permission, except where permitted by law.

18. Third-Party Links

Our website may contain links to external websites, manufacturers, brands or service providers.

We are not responsible for the content, security or privacy practices of independent third-party websites.

We recommend reviewing their policies before using their services.

19. Privacy and Personal Data

We are committed to protecting customer personal information.

Personal data is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

For details about how we collect, use and protect personal information, please visit:

https://www.rolldistrict.co.uk/privacy-policy/

Our use of cookies is explained in our Cookie Policy:

https://www.rolldistrict.co.uk/cookie-policy/

20. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights
Defective products where liability cannot lawfully be excluded
Any other liability that cannot legally be excluded or restricted

We are responsible for foreseeable loss or damage caused by our breach of these Terms & Conditions or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not reasonably foreseeable, except where the law provides otherwise.

We do not exclude liability for losses where doing so would be unlawful.

21. Events Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, provided we comply with our legal obligations.

Such events may include severe weather, transport disruption, industrial action or major service interruptions.

If an event significantly affects your order, we will take reasonable steps to inform you and address the situation.

Your statutory rights concerning delivery delays, cancellation and refunds remain unaffected.

22. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes in our business, website or applicable laws.

Updated terms will be published on this page with a revised date.

Changes will not retrospectively alter the terms of an existing accepted order without a lawful basis or your agreement.

23. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living in Scotland or Northern Ireland, you retain the benefit of applicable mandatory consumer protections and any rights to bring proceedings in your local courts.

24. Complaints and Customer Support

If you experience a problem with an order or our service, please contact us.

We aim to resolve customer concerns fairly and promptly.

Roll District

Website: https://www.rolldistrict.co.uk

Email: [Insert customer service email]

Business Address: [Insert business correspondence address]

Please include your order number when contacting us about a purchase.

25. Contact Information

For questions regarding these Terms & Conditions, please contact: