Shipping & Delivery Policy

Roll District – Premium Smoking Accessories

Website: https://www.rolldistrict.co.uk

Last Updated: 10 October 2026

1. Introduction

At Roll District, we aim to provide fast, reliable and affordable UK delivery on all our premium smoking accessories.

We work to ensure that every order is carefully packaged and dispatched promptly so that your products arrive safely.

This policy explains our delivery charges, estimated delivery times, order processing and what happens if a delivery is delayed, lost or damaged.

2. UK Shipping Rates

We offer the following delivery options:

Delivery Option	Delivery Time	Cost
Standard UK Delivery	2–4 working days	£2.99
Free UK Delivery	2–4 working days	FREE on orders over £50

Free UK delivery applies to orders over £50.

Delivery times are estimates and may vary depending on your location and courier availability.

Any applicable delivery charges will be displayed at checkout before you place your order.

3. Order Processing & Dispatch

Orders are processed after successful payment confirmation.

We aim to prepare and dispatch orders promptly during normal working days.

Working days exclude Saturdays, Sundays and UK bank holidays.

Orders placed during weekends or bank holidays may be processed on the next working day.

You will receive an order confirmation by email after successfully placing your order.

Where available, a dispatch confirmation and tracking information will be provided.

4. Estimated Delivery Times

Our standard UK delivery service normally takes 2–4 working days.

This is an estimated delivery timeframe, not a guaranteed delivery date.

Occasionally, delivery may take longer due to:

Courier delays or disruptions
Adverse weather conditions
Bank holidays
High demand during busy shopping periods
Incorrect or incomplete delivery information

Unless a different delivery period has been agreed, orders must be delivered without undue delay and within 30 days of the contract being made, in accordance with applicable UK consumer law.

Your statutory rights remain unaffected.

5. Delivery Locations

We deliver to eligible addresses within the United Kingdom.

Certain locations may have delivery restrictions or longer delivery times.

Available delivery options will be shown at checkout.

6. Order Tracking

Where a tracked delivery service is used, tracking details may be sent to the email address provided during checkout.

Please allow time for tracking information to update after your parcel has been collected by the courier.

7. Incorrect Delivery Addresses

Please ensure your delivery address is correct before completing your purchase.

If you notice an error, contact us as soon as possible.

We will do our best to update your delivery details before dispatch, although changes cannot always be guaranteed once an order has been shipped.

8. Lost or Missing Parcels

If your order has not arrived within the estimated delivery period, please contact us.

We will investigate the issue with the delivery provider and work towards an appropriate resolution.

Roll District remains responsible for goods until they are delivered into your physical possession, or that of a person you have identified to receive them, except where applicable law provides otherwise.

9. Damaged Items

If your order arrives damaged, please contact us promptly.

Please include:

Your order number
Details of the damaged item
Photographs of the item and packaging, where available

Photographs help us investigate delivery issues but are not required to exercise your statutory rights.

We will provide an appropriate remedy in accordance with UK consumer law.

10. Age-Restricted Products

Certain products may be subject to age restrictions under UK law.

Where required, we may carry out age verification before dispatch or require proof of age upon delivery.

Orders may be cancelled or delivery refused where applicable legal requirements cannot be satisfied.

11. Returns & Refunds

If you wish to return an item or request a refund, please refer to our Returns & Refunds Policy:

https://www.rolldistrict.co.uk/returns-refunds/

Your statutory consumer rights remain unaffected by this Shipping & Delivery Policy.

12. Contact Us

If you have questions about shipping, delivery or an existing order, please contact us.

Roll District – Premium Smoking Accessories

Website: https://www.rolldistrict.co.uk

Email: [Insert customer service email]

Please include your order number when contacting us about an existing purchase.